Welcome to our newly launched help center

Questions & Answers

Find answers to commonly asked questions
What happens if I fail the ID check?

You’ll be notified with steps to retry or contact support@credsmusic.com.

Who processes payments?

All payments are handled through Paddle, our official payment processor.

Why do I need to verify my ID?

Verification keeps Creds safe and trusted. It confirms that every rightsholder and creator is legitimate.

Do I need to pay monthly to use Creds?

No — you can use Creds for free after a one-time verification fee (£7 + VAT). Pro and business accountsare optional upgrades.

When will full licensing be available?

Our rights database is live now. Full licensing launches later this year, with early access for verified users.

Why do I need Creds?

Traditional licensing can mean 300+ emails between 45 stakeholders. Creds cuts that down by over 90%, standardising the process while keeping you in control of approvals and terms.

What is Creds?

Creds is the SaaS platform that makes music licensing simple. We connect artists, rightsholders, and content creators in one smart workflow so you can approve, track, and license music in minutes — not months.

Who is Creds for?

If you own or use music, Creds is built for you. That means artists, labels, publishers, managers, music supervisors, brands, and content creators.

Does Creds work for major and independent music?

Yes. We’re onboarding everyone from unsigned artists to major catalogues, so creators can find the right music for every budget and brief.

What does it cost to join?

Artists and rightsholders can claim their profile for a one-time £7 verification fee. Pro and organisation packages are available for those who need advanced features and onboarding support.

Do I keep ownership of my music?

Yes. Creds doesn’t take ownership of your rights or catalogue — you always stay in control and can export your data at any time.

Can I use Creds if I already have a label or publisher?

Absolutely. Creds works alongside your existing partners and workflows, making licensing faster without disrupting your current setup.

Is Creds safe for brands and creators to use?

Yes. Every licence on Creds is backed by verified rights data, so you can post content without worrying about takedowns or copyright strikes.

How is Creds different from a music library?

We’re not a stock library. With Creds, rights holders keep control of their music, set their own terms, and license directly to verified buyers. Creators get custom licences that match their project — not one-size-fits-all usage.